Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. For emergency situations, we offer same-day service with immediate dispatch. Our technicians carry commonly needed parts and panels on their trucks, allowing for faster repairs.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels can result from several factors: accidental vehicle impact, severe weather (hail, high winds, falling branches), age-related wear and deterioration, improper installation or maintenance, and attempted break-ins. Regular inspections through our maintenance program can help identify panel issues early before they become more serious problems.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to make quality garage doors accessible to all homeowners. Our financing plans include low monthly payments, competitive interest rates, and quick approval processes.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours, depending on the complexity of the job. This includes removing the old door, installing the new door and hardware, programming the opener, and testing all safety features. We'll provide a more specific timeline during your free estimate.

Question 5

What maintenance does my garage door need?

Accepted Answer

We recommend annual professional maintenance that includes lubrication of all moving parts, safety sensor testing, spring tension adjustment, track alignment check, and hardware tightening. Between professional visits, homeowners should visually inspect the door monthly and keep the tracks clean.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo rigorous training and certification programs. We're proud to be Brand Authorized dealers and have Master Technician certifications. Your property and our team are fully protected.

Question 7

Do you provide emergency garage door services?

Accepted Answer

Yes, we offer 24/7 emergency garage door services with immediate dispatch. Whether your door is stuck open (a security risk), stuck closed (trapping your vehicle), or has a broken spring, we're here to help throughout Western North Carolina.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with a comprehensive 3-Year warranty on all repairs and installations. This covers both parts and labor. If you experience any issues related to our work within the warranty period, we'll make it right at no additional cost to you.

Glenville

Frequently Asked Questions

Explore Our Services

Still Have Questions?